CMLS Financial is committed to providing superior service to all our clients. We strive to deliver consistent, high-quality and accountable resolutions to client concerns across CMLS Financial. We understand that you may have occasional difficulties with your business relationship with CMLS Financial. Should you have a comment, concern or complaint, we encourage you share it with us.
Resolving Your Concerns
1. First Step
Contact the representative you were initially dealing with at CMLS Financial. If the representative is unable to resolve the matter to your satisfaction, or if you are dissatisfied with the outcome, you can escalate the matter further. Please refer to the second step.
2. Second Step
If following the first step, you would like to escalate the matter further, please contact our Client Care team with the details of your concern or complaint, and include the following information:
- Your mortgage account number
- Your first and last name
- Your full mailing address, e-mail address or phone number
We will acknowledge your concern or complaint within 5 business days of receipt.
Client Care Team
Contact Information
Hours of Operation: Monday to Friday 8:30 am to 5:00 pm (ET)
Telephone: 416.646.1005
Email: clientcare@cmls.ca
3. Third Step
If, following the previous step, the situation is still not resolved to your satisfaction, you can contact the Privacy Officer at CMLS Financial in writing:
CMLS Financial
Privacy Officer
2110 - 1066 West Hastings Street,
Vancouver, BC,
V6E 3X2
Email: privacy@cmls.ca
