CMLS Financial is committed to providing superior service to all our clients. We strive to deliver consistent, high-quality and accountable resolutions to client concerns across CMLS Financial. We understand that you may have occasional difficulties with your business relationship with CMLS Financial. Should you have a comment, concern or complaint, we encourage you share it with us.
Contact the representative you were initially dealing with at CMLS Financial. If the representative is unable to resolve the matter to your satisfaction, or if you are dissatisfied with the outcome, you can escalate the matter further. Please refer to the second step.
If following the first step, you would like to escalate the matter further, please contact our Client Care team with the details of your concern or complaint, and include the following information:
If, following the previous step, the situation is still not resolved to your satisfaction, you can contact the Privacy Officer at CMLS Financial in writing:
18 York Street, Suite 1500, Floor Toronto, ON M5J 2T8